Frequently Asked Questions

What time is check-in and check-out at The Landsby?
Check-in begins at 4 pm, while check-out is at 11 am. To help plan your stay, please note these times when booking.

Can I check in early at The Landsby?
While we cannot guarantee check-in prior to 4:00 PM, early arrivals are always subject to availability on the day of arrival. If your room is ready, we’ll be happy to check you in early. If not, we’re glad to pre-check you in so you can drop off your luggage, park on the property, and enjoy your day until 4:00 PM.

To guarantee arrival before 4:00 PM, please contact us at 805.688.3121 to discuss reserving the night prior.

Is late check-out available, and how much does it cost?
Yes, we also offer late check-out for an additional fee. If you're interested, contact us at 805.688.3121 for rates and availability.

Does The Landsby offer rollaway beds or extra beds?
Yes, we offer a limited number of rollaway beds for a nightly fee. To ensure availability, we recommend calling ahead—we’ll do our best to accommodate your needs.

Can I request a Pack ’n Play or crib for my stay?
Yes, Pack ’n Play cribs are available upon request and provided free of charge.

Where do guests park at The Landsby, and is there a parking fee?
Parking, both covered and uncovered, is conveniently located directly behind the hotel. Please note, a $20 fee applies per car, per night. You’re free to come and go as you please. Our parking lot is open-access, and you won’t need a ticket or incur any additional charges when entering or exiting.

Is The Landsby a smoke-free or vape-free hotel?
Yes, The Landsby is a 100% smoke-free/vape-free hotel. As a reminder, any guest who smokes or vapes indoors will be charged a $250 cleaning fee.

Does The Landsby have accessible rooms or ADA accommodations?
Yes, we offer a select number of accessible rooms. To make sure we can meet your needs, please contact us directly when booking.

What should I do if I lose something at The Landsby?
Lost items are collected and held for a limited time. If you think you left something behind, give us a call at 805.688.3121 and we’ll do our best to assist.

Does The Landsby offer a shuttle or local transportation service?
Yes! The Santa Ynez Valley Shuttle operates locally—for your convenience, click here to view routes and rates. Additionally, Solvang Taxi is available at 805.686.8294.

Can I have a package or delivery sent to The Landsby during my stay?
Absolutely! If you need to receive a package during your stay, address it to:
The Landsby, Attn: Front Desk
1576 Mission Drive
Solvang, CA 93463

Please include your full name, reservation confirmation number or the name the room is reserved under (if not your name), and phone number to ensure delivery.

What is The Landsby’s cancellation policy?
Cancellations must be made by 4 pm, 72 hours before arrival, for a full refund. Reservations canceled within 72 hours of arrival will be subject to a fee equivalent to one night’s room rate plus tax.

Additionally, guests who revise their reservations within the cancellation period or check out by 11 am before their scheduled departure date will be charged an early departure fee of 50% of the nightly rate.

What taxes and fees are added to my room rate at The Landsby?
In addition to your room rate, the following taxes and fees apply per night: 14% Occupancy Tax, $3 per night SYV Tourism Business Improvement Fee, and a 0.195% CA Tourism Assessment Fee.

Furthermore, we also require a $50 per day authorization for your reservation upon check-in. This is to cover the cost of any potential incidentals or damages to the room during your stay. If no incidentals are charged to the room, this authorization will be released.

What happens if I don’t show up for my reservation at The Landsby?
If you don’t check in by midnight (12 am) on the evening of your scheduled arrival, we’ll mark the reservation as a “No Show.” In that case, we’ll charge a penalty fee equal to one night’s rate plus tax to the credit card on file. Additionally, we’ll cancel any remaining nights on the reservation.

To avoid this, please call us in advance if you plan to arrive after midnight or if you’ve booked an extra night for guaranteed early check-in. This ensures we hold your reservation.

What is The Landsby’s policy for early departures or checking out early?
If you’re staying multiple nights and choose to check out early, we’ll apply a penalty fee to the credit card on file. The amount depends on the check-out time:

• Before 1 pm: Fee equals 50% of one night’s rate

• After 1 pm: Fee equals one night’s rate

To avoid early departure charges, we kindly ask that you make any changes to your reservation by 4 pm at least three days before your scheduled check-in.

Pet Policy

Does The Landsby allow dogs, and what is your pet policy?
We welcome up to two dogs per pet-friendly room at our Solvang hotel. To ensure the comfort of all guests, each dog must weigh no more than 50 lbs, with a combined limit of 80 lbs for two dogs.

At check-in, a non-refundable $100 pet cleaning fee applies. However, service animals as defined by the ADA are exempt from this fee.

To view our complete Pet Policy, click here.
When booking, please call the hotel directly to confirm availability of a pet-friendly room. This helps us accommodate you and your furry companion with ease.