What are your check-in and check-out times?
Check-in is at 4 pm and check-out is at 11 am.
Is early check-in available?
Early check-in is available on a request basis. Please call 805.688.3121 to check availability.
Is late check-out available?
Late check-out is available on a request basis for an extra fee. Please call 805.688.3121 for availability and rates.
What is your Cancellation Policy?
Cancellations must be made by 4 pm, 72 hours prior to arrival for a full refund. Reservations canceled within 72 hours of arrival will be subject to a fee equivalent to one night’s room rate plus tax.
Additionally, guests who revise their reservations within the cancellation period or check out by 11 am prior to their scheduled departure date will be charged an early departure fee of 50% of the nightly rate.
What taxes and fees apply to my reservation?
In addition to your room rate, the following taxes and fees are added to your reservation: 12% California Occupancy Tax, $3 per room local city tax, and $15 per car, per night parking fee.
We also require a $50 per day authorization for your reservation upon check-in. This is to cover the cost of any potential incidentals or damages to the room during your stay. If no incidentals are charged to the room, this authorization will be released.
Guests who do not check-in for their reservation by midnight (12 am) the evening of their scheduled arrival date will be considered a "No Show" and charged a penalty fee equivalent to one night's rate plus tax to the credit card on file. As a "No Show", any remaining nights on your reservation will also be canceled.
Please give us a call in advance if you are planning on arriving past midnight the evening of your scheduled arrival date or have booked an extra night for guaranteed early check-in, so that your reservation is not marked as a "No Show".
Guests who are booked for multiple nights that check out prior to their scheduled departure date will be charged a penalty fee to the credit card on file, based on the time of check out:
Before 1 pm: penalty fee is equivalent to 50% of one night's rate
After 1 pm: penalty fee is equivalent to one night's rate
To avoid this, we kindly ask that any modifications to reservations be made by 4 pm at least three days prior to the check-in date.
What is your Best Rate Guarantee?
Our Best Rate Guarantee provides our guests with the peace of mind that they're getting the best rate available. If you find a better rate on another site for the same date(s) and room type, we'll gladly match their lower rate.
What are the terms and conditions of your Best Rate Guarantee?
Claims will only be accepted if the dates of the stay, room type, rate plan, and policies are identical to the rate available on our site.
Our Best Rate Guarantee does not apply to all-inclusive packages.
If the competing rate is in a different currency than the rate available on our site, the competing rate will be converted to the same currency we have published (U.S. Dollars) using the exchange rate in place at the time of the initial reservation.
The Landsby reserves the right to qualify any Best Rate Guarantee claim and whether it meets the terms and conditions outlined.
How can I submit a claim?
To submit a claim, please contact our front desk at 805.688.3121 or email us at firstname.lastname@example.org. Our staff will then verify if the rate is eligible for our Best Rate Guarantee.
What is your Pet Policy?
A maximum of two dogs are permitted per pet-friendly room. The weight of a single dog may not exceed 50 lbs and the combined weight of two dogs may not exceed 80 lbs. There is a non-refundable pet cleaning fee of $75 per stay due upon check-in. Service animals, as defined by the ADA, are exempt from this fee. To view our full Pet Policy, click here.
When booking a pet-friendly room, we kindly ask that you call the hotel directly to ensure availability.
Do you have rollaway beds available if I need an extra bed?
We have a limited rollaway beds and pack-and-plays available for a nightly fee. Please call ahead of your arrival to request a rollaway and/or pack-and-play. We will do our best to accommodate your needs.
Where can I park?
We have covered and uncovered lots located directly behind the hotel. There is $15 per car, per night fee.
Do you have any smoking rooms?
The Landsby is a smoke-free hotel. Anyone identified as smoking in the rooms will be charged a $250 fee.
Are there ADA rooms available?
The hotel has a limited number of ADA rooms. Please call us directly when booking to ensure availability.
Is room service available?
We currently offer limited room service. You can have an indulgent pint of local McConnell's Fine Ice Cream or a savory meat and cheese plate to pair with your wine delivered straight to your room.
Do you have a Lost & Found?
Anything lost or left behind will be taken to either our front desk or housekeeping department and held for a limited amount of time. Please contact us at 805.688.3121 if you lost or left behind something during your visit.
Is there a shuttle or taxi service in the area?
The Santa Ynez Valley does have a local shuttle system. Click here to find more information about routes and rates. If you are looking for a taxi service, you can reach Solvang Taxi at 805.686.TAXI (8294)
Can I have a package sent to the hotel?
Packages can be sent to guests via our address: 1576 Mission Drive, Solvang CA 93463. Please note: "Attention to ‘Front Desk’" and have your full name, reservation confirmation number, and phone number clearly listed on the package.