Frequently Asked Questions

What are your check-in and check-out times?
Check-in begins at 4 pm, while check-out is at 11 am. To help plan your stay, please note these times when booking.

Is early check-in available?
While we cannot guarantee check-in prior to 4:00 PM, early arrivals are always subject to availability on the day of arrival. If your room is ready, we’ll be happy to check you in early. If not, we’re glad to pre-check you in so you can drop off your luggage, park on the property, and enjoy your day until 4:00 PM.

To guarantee arrival before 4:00 PM, please contact us at 805.688.3121 to discuss reserving the night prior.

Is late check-out available?
Yes, we also offer late check-out for an additional fee. If you're interested, contact us at 805.688.3121 for rates and availability.

Do you have rollaway beds available if I need an extra bed?
Yes, we offer a limited number of rollaway beds for a nightly fee. To ensure availability, we recommend calling ahead—we’ll do our best to accommodate your needs.

Do you offer Pack ’n Play cribs?
Yes, Pack ’n Play cribs are available upon request and provided free of charge.

Where can I park?
Parking, both covered and uncovered, is conveniently located directly behind the hotel. Please note, a $20 fee applies per car, per night.

Do you have any smoking rooms?
No, The Landsby is a 100% smoke-free/vape-free hotel. As a reminder, any guest who smokes or vapes indoors will be charged a $250 cleaning fee.

Are there accessible rooms available?
Yes, we offer a select number of accessible rooms. To make sure we can meet your needs, please contact us directly when booking.

What happens if I lose something?
Lost items are collected and held for a limited time. If you think you left something behind, give us a call at 805.688.3121 and we’ll do our best to assist.

Is there a shuttle or taxi service nearby?
Yes! The Santa Ynez Valley Shuttle operates locally—for your convenience, click here to view routes and rates. Additionally, Solvang Taxi is available at 805.686.8294.

Can I have a package sent to the hotel?
Absolutely! If you need to receive a package during your stay, address it to:
The Landsby, Attn: Front Desk
1576 Mission Drive
Solvang, CA 93463

Please include your full name, reservation confirmation number or the name the room is reserved under (if not your name), and phone number to ensure delivery.

What is your Cancellation Policy?
Cancellations must be made by 4 pm, 72 hours before arrival, for a full refund. Reservations canceled within 72 hours of arrival will be subject to a fee equivalent to one night’s room rate plus tax.

Additionally, guests who revise their reservations within the cancellation period or check out by 11 am before their scheduled departure date will be charged an early departure fee of 50% of the nightly rate.

What taxes and fees apply to my reservation?
In addition to your room rate, the following taxes and fees apply per night: 14% Occupancy Tax, $3 per night SYV Tourism Business Improvement Fee, and a 0.195% CA Tourism Assessment Fee.

Furthermore, we also require a $50 per day authorization for your reservation upon check-in. This is to cover the cost of any potential incidentals or damages to the room during your stay. If no incidentals are charged to the room, this authorization will be released.

No Shows
If you don’t check in by midnight (12 am) on the evening of your scheduled arrival, we’ll mark the reservation as a “No Show.” In that case, we’ll charge a penalty fee equal to one night’s rate plus tax to the credit card on file. Additionally, we’ll cancel any remaining nights on the reservation.

To avoid this, please call us in advance if you plan to arrive after midnight or if you’ve booked an extra night for guaranteed early check-in. This ensures we hold your reservation.

Early Departure
If you’re staying multiple nights and choose to check out early, we’ll apply a penalty fee to the credit card on file. The amount depends on the check-out time:

• Before 1 pm: Fee equals 50% of one night’s rate

• After 1 pm: Fee equals one night’s rate

To avoid early departure charges, we kindly ask that you make any changes to your reservation by 4 pm at least three days before your scheduled check-in.

Pet Policy

What is your Pet Policy?
We welcome up to two dogs per pet-friendly room at our Solvang hotel. To ensure the comfort of all guests, each dog must weigh no more than 50 lbs, with a combined limit of 80 lbs for two dogs.

At check-in, a non-refundable $100 pet cleaning fee applies. However, service animals as defined by the ADA are exempt from this fee.

To view our complete Pet Policy, click here.
When booking, please call the hotel directly to confirm availability of a pet-friendly room. This helps us accommodate you and your furry companion with ease.